Stephanie Thompson, wife, mother and daughter of a military veteran, is a strategic leader with a methodical approach to helping clients maximize efficiencies, resolve operational discrepancies, process essential documents, and attract and retain clients. For the past 20 years, she has worked as a Customer Success Manager in the information technology industry, supporting enterprise customers in achieving operational efficiency and aligning business outcomes with strategic goals.

Stephanie's ability to advocate for her clients, manage contracts through to expiration, and ensure service deliverables are properly executed, has been key to her success. She excels in identifying process gaps, managing projects, achieving expected customer outcomes, and providing oversight throughout the customer lifecycle. This has enabled her to retain clients, grow her portfolio, and improve customer experiences.

Leveraging her problem-solving, relationship-building, client coordination, project management, and effective communication skills, Stephanie successfully pivoted into real estate as the COO of PRIME. In this role, she manages the company's day-to-day operations and administrative functions. This includes assisting the Listing and Transaction Coordinators in their role as a liaison between real estate professionals and their clients. She helps process critical documents, manage contracts to completion, and enhance operational effectiveness to achieve the highest level of customer satisfaction possible.